1. Check the basics (quick wins)

• Verify username and password (typos, case sensitivity) [softhandtech.com]

• Check Caps Lock / keyboard layout

• Ensure the account is active and not locked [resources....ligent.com]

2. Check authentication / security factors

• Verify MFA / 2FA code (entered correctly and not expired) [softhandtech.com]

• Confirm password was not recently changed

• If using SSO:

  • Ensure identity provider is reachable

  • Verify token/session validity

3. Reset or reauthenticate

• Use “Forgot password” or reset password

• Reauthenticate connections (especially for integrations / flows)

• If needed, ask admin to:

  • Unlock account

  • Manually reset password